Purchasing Biologics & Specialized Medications
The Allergy Immunology Clinic receives referrals from overseas doctors whose patients require access to biologic or specialized prescription medications in Malaysia.
In these cases:
- The patient is already under specialist care in their home country
- The prescribing doctor has communicated with us directly
- A medical summary has been provided
- The patient has been advised to travel to our clinic for medication facilitation
Sometimes medications are unavailable locally.
Sometimes costs are significantly higher.
Sometimes there are supply limitations.
Our role is structured physician-to-physician coordination — ensuring safe continuity of care.
Important: This Is Physician-Directed
Before travel:
- The treating doctor contacts us
- A medical report or summary is shared
- The prescription plan is stated clearly
- We confirm supply availability
Only after this confirmation should travel be arranged.
This protects documentation integrity, safety, and proper medical governance.
Scope of Medications
We assist with advanced therapies, including:
Biologic Medications
Examples include:
- Dupixent
- Xolair
- Nucala
- Tezspire
- And Others
(Subject to stock confirmation.)
Specialized Oral Medications
This may include:
- Targeted immunological therapies
- Advanced dermatologic agents
- Steroid-sparing treatments
- Other specialist-prescribed medications
All medications require prior medical documentation.
What We Do — And Not Do
We:
- Review referring doctor documentation
- Register the patient appropriately
- Confirm availability and pricing
- Facilitate compliant dispensing
- Provide travel documentation where required
We Do Not:
- Replace your primary specialist
- Adjust treatment plans
- Initiate therapy without documentation
- Provide walk-in medication supply
This is coordinated medical facilitation — not retail pharmacy service.
Step-by-Step Process
1️⃣ Physician Communication
The treating specialist sends:
- Diagnosis
- Medication and dosage
- Duration of therapy
- Relevant summary
We review and confirm feasibility.
2️⃣Payment
Payment options:
- Cash (Malaysian Ringgit)
- Credit card
- Pre-arranged QR payment (if overseas card approval is a concern)
Full payment is required before release.
3️⃣Patient Registration & WhatsApp Coordination
We require:
- Full name (as per passport)
- Passport number
- Contact number
- Email address
Primary communication is via WhatsApp: +603 4141 3240
Or Email: wooallergyclinic@gmail.com
Our team will coordinate directly once documentation is reviewed.
4️⃣Travel & Collection
Travel should only be finalised after:
- Stock confirmation
- Pricing confirmation
- Collection date arrangement
Do not book flights before confirmation.
5️⃣ Travel Documentation & Cold Chain Support
For temperature-sensitive biologics, we provide:
- Customs travel letter
- Supporting documentation
- Travel cooling bag
- Ice packs
Biologics must be carried in cabin luggage.
Patients are responsible for complying with their home country’s import regulations.
Clinic Location
Allergy Immunology Clinic
Suite 303, 3rd Floor
MOB Specialist Building
Gleneagles Hospital Kuala Lumpur
Jalan Ampang, Kuala Lumpur
Directions:
- The MOB (Medical Office Building) is directly across from the Emergency Department.
- Enter the MOB, take the elevator to the 3rd floor, and you’ll find us at Suite 303.
Parking & arrival tips:
- There is hospital parking available — allow extra time during peak hours.
- If you use a ride-share/taxi (Grab), tell the driver to drop you at the MOB Specialist Building (Located opposite Emergency Department) for the easiest access.
- The MOB is wheelchair accessible; elevators go to all clinic floors.
Final Note
Advanced therapies require proper diagnosis, responsible prescribing, and ongoing supervision.
When physician-to-physician coordination is done correctly, cross-border access can be safe and efficient.
If your specialist has directed you to our clinic, please contact us via WhatsApp after your doctor has made communication.
Advance planning ensures everything is ready upon arrival.
